Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Homly Stays Tech Private Limited (“Homly”, “we”, “us”). They apply when you use our website, apps and related services (the “Platform”).

By creating an account or making a booking, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

Homly is a marketplace that connects guests with independent hosts who list homes, villas and other stays. Hosts own or manage their listings and are responsible for them, including their accuracy, safety, house rules and legal compliance. Homly is not the owner or operator of any listing. Where a listing carries the HS Assured badge, Homly has carried out additional checks on it, but the host remains responsible for the stay.

• You must be at least 18 years old and able to enter into a binding contract.
• You sign in with your mobile number and a one-time code. Keep your phone secure; you are responsible for activity on your account.
• Keep your profile accurate. We ask for your name, gender and date of birth before you can book, because hosts and local regulations may require them.
• You may not create an account for someone else or transfer your account.

• When you book, you enter into a contract directly with the host for the stay. Homly facilitates the booking and collects payment on the host's behalf.
• Instant bookings are confirmed as soon as payment succeeds. Request bookings are confirmed only when the host accepts; if the host declines or does not respond in time, you receive a full refund.
• Your dates are held for a limited time while you complete payment. If payment is not completed in time, the hold expires and the dates are released.
• You agree to the listing's house rules, check-in and check-out times and maximum guest count shown at checkout.

• The total shown at checkout includes the nightly rate, any cleaning or pet fees, applicable taxes (including GST) and any discount applied. It is the amount you will be charged.
• Payments are processed securely by our payment partner, Razorpay. You authorise us to charge the total amount using the payment method you choose.
• Prices are set by hosts and may change until your booking is confirmed.

• Each listing has a cancellation policy chosen by the host. It is shown on the listing page and at checkout, and it decides how much you are refunded if you cancel.
• You can cancel from My Bookings. We show the refund you will receive before you confirm.
• If a host cancels or rejects your booking, you receive a full refund. If a stay is materially not as described, or you cannot access it, contact us as soon as possible and we will work with you and the host to resolve it.
• Refunds go back to your original payment method, usually within 4–7 business days.

• Treat the stay with care and leave it in the condition you found it.
• Follow the house rules, including those about pets, smoking, parties, noise and the number of guests.
• Carry a valid government ID; hosts may need it to register guests as required by local law.
• You are responsible for the conduct of everyone in your booking. If you, your guests or your pets cause damage, you agree to pay reasonable repair or replacement costs.
• Do not use a stay for any unlawful purpose.

You agree not to:

• Pay a host outside the Platform or ask a host to do so.
• Post false, misleading, offensive or discriminatory content, including in reviews and messages.
• Scrape, copy or misuse the Platform, its content or other users' data.
• Interfere with the Platform's security, or impersonate another person.

Reviews must reflect a genuine stay. We may remove content that breaks these Terms and suspend accounts that misuse the Platform.

The Platform, its design, logo and software belong to Homly or its licensors. Listing photos and descriptions belong to hosts. When you post reviews, photos or other content, you give Homly a non-exclusive, royalty-free licence to use it to operate and promote the Platform. You confirm you have the right to share it.

We work hard to keep the Platform accurate and available, but it is provided “as is”. Hosts are responsible for their listings and stays, and Homly is not liable for a host's acts or omissions, except where the law says otherwise.

To the extent the law allows, Homly's total liability to you for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited under Indian law.

You can stop using the Platform and ask us to delete your account at any time. We may suspend or close an account that breaks these Terms, puts others at risk or is used for fraud. Bookings already confirmed are handled under the applicable cancellation policy.

These Terms are governed by the laws of India. If you have a concern, please contact us first; most issues are resolved quickly that way. Any dispute that cannot be resolved will be subject to the jurisdiction of the competent courts at the place of Homly's registered office, without affecting any rights you have as a consumer.

We may update these Terms from time to time. We will notify you of significant changes before they take effect. Continuing to use the Platform after that means you accept the updated Terms. Bookings made earlier stay under the Terms that applied when you booked.