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24/7 Homly Concierge

How can we assist you today?

Our guest support specialists are always on standby to assist with stays, booking quotes, check-in instructions, and cancellations.

Frequently Asked Questions

How do I get check-in details for my stay?

Check-in directions and lockbox/caretaker contact numbers are sent via WhatsApp and visible under My Bookings 24 hours prior to arrival.

What is the cancellation policy?

Most Homly Stays offer full refunds up to 7 days before check-in. Specific terms are detailed on your booking invoice.

Is early check-in or late check-out available?

Early check-in and late check-out depend on host availability. Message your host directly in the Chat tab.